1. Order Processing

• Business days: Monday–Friday (Excludes South African public holidays)
• Processing time: 1–2 business days after payment confirmation
• Pre-order items: Ship when fully in stock; processing begins once all items are available

2. Domestic Shipping (South Africa)

Exact shipping cost is calculated at checkout based on weight, dimensions and destination.

3. International Shipping

• Regions served: Select countries (please check availability at checkout)
• Delivery time: 7–21 business days (varies by country and customs clearance)
• Cost: Calculated at checkout (includes customs duties and VAT where applicable)
• Import duties & taxes: May be payable by the recipient; please check your country’s regulations

4. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and carrier link. Use that link to monitor your parcel’s progress.

5. Shipping Restrictions

We only ship to physical street addresses or parcel lockers—no PO boxes for couriers. Some high-value or oversized items may require signature on delivery.

6. Delays & Issues

• Carrier delays: Occasionally due to weather, load-shedding or high volume.
• Lost or damaged in transit: Contact us within 7 days of the expected delivery date; we’ll lodge a claim on your behalf.
• Address problems: If delivery fails due to an incorrect address, you’ll be responsible for any re-delivery fees.

7. Returns & Exchanges

For information on returns or exchanges, please refer to our Returns Policy.

8. Contact Us

If you have any shipping questions, email us at support@k3d.co.za or call +27 (63) 908-2992, We’re here to help!